Contact us by email within 14 days of delivery to initiate a return or exchange and obtain a return permit. Our customer service team will contact you within 2 working days.

The shipping cost for returns and exchanges is the customer’s responsibility.

After your return request is received by us, the company official will evaluate the product according to the situations where the return and Exchange are accepted.

Assessment measures are as follows.

The product you request is covered by the project products. no refunds or exchanges are made. Pumpkin SA SA, CT-15, CT-25 models are our project products. These project products are produced specifically for the customer.

Cases where returns and changes are accepted:

⦁ If the product is new and unused,
⦁ The product is packed with all original parts, and in case of being sent with invoice,
Iade returns and exchanges are accepted if the product is packaged and shipped as you received it.
⦁ In case you send the product, a refund is made if the product has not been used by checking whether the product has been used.
Iade (right of return, only if the purchased products are returned in an undamaged, unused condition, with all the original parts and invoice preserved in their packaging can be returned. Otherwise, there will be no refund.)
Iade refunds and exchanges are not accepted:
In case of project-specific production;
Durumunda in case of missing parts in product package,
⦁ If the product is damaged and dirty,
⦁ In case the product is used and damaged during transportation,
Iade refunds and exchanges are not accepted for returns and unauthorized returns 14 days or more after delivery.
⦁ Our company is not responsible for the damage caused and may occur in the cargo. If you encounter a negative situation, please contact the shipping company.